Help Desk Services

With Help Desk Services, Siemens IT Solutions and Services offers companies global standardized helpdesk services. These cover the optimization and take-over of your existing helpdesk as well as the development and implementation of tailor-made to suit your specifical needs.

With Help Desk Services

• we offer you high service quality through guaranteed service level agreements.
  
• you can optimize your costs through customized reporting & analyses and
  
• we offer you access to innovative and future-proof solutions with expansion
  options through the global network and complete portfolio of Siemens IT Solutions
  and Services.

To meet our customers' different needs, our global business activities cover the
two main trends in the helpdesk field:

• GlobalHelp for Desktop - Client support for IT environment for hardware and
  standard software as Microsoft and Netscape for local and worldwide corporate
  companies
  
• GlobalHelp for Products - Product support for I&C and related products, e.g. for operating a technical product hotline for your customers and retailers.