Remote Desk

Today customers contact corporate call centers in a variety of ways; for example, by phone, fax or email.
Nevertheless, many customers still prefer personal contact and until now this was something that call centers could not offer.

Siemens Remote Desk adds video functionality to existing call centers thus opening up new dimensions in customer support. Personal contact that could previously only be achieved by deploying on-site staff can now be made available remotely with the same level of service and in a very cost effective way.

A wide variety of Siemens Remote Desk options is available – ranging from support for generalists by specialists in the call center through to self-service terminals.